A flexible and easy to use solution, PRONTO-Xi Service Management accelerates call resolution and simplifies contract management. With customer calls and product history at your fingertips, you are set for informed and timely decision-making. Fast Call Entry and mobile technologies further optimise your on-site and call centre resources, improving overall efficiency.
Flexible Workflow
PRONTO-Xi Service Management provides an easy and flexible framework to map your Service Level Agreements to your customers’ requirements. Whether you run a fleet of vans carrying parts, on-site engineers, or a pool of technicians with various skill sets, you have the tools to exceed customer expectations while increasing the profitability of your operation.
Calls requiring multiple interventions or varied skill sets are fully tracked and managed to ensure rapid completion. Calls can be entered and prioritised by customers over the Internet and real-time information keeps your customers informed of their call status at any time.
Optimised queue management and automated call escalation with timely alerts ensure you meet contractual obligations, reduce legal risks and maintain customer satisfaction.
