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Technical Support Engineer

Milton QLD Australia

About the Company

Pronto Cloud is a division of Pronto Software which is an Australian owned company with over 30 years' experience in building robust, mission critical Enterprise Resource Planning (ERP) products.

Pronto Cloud is responsible for delivering IaaS, PaaS & SaaS to support enterprise solutions including the Pronto Xi ERP to our customers. We operate in a virtualised environment built around VMWare, Linux and Windows.

We have an enviable reputation for employee loyalty and service.

About the Position:

We are looking for a highly capable individual to join our team as a Level 1 Technical Support Engineer within our support team based in Brisbane. 

Our focus is on providing technical support in relation to Pronto Xi ERP, Cognos business intelligence and various mobile application solutions.

This is a hands-on technical role, where you will work closely with our customers and our Level 2 & 3 senior members of our cloud team.

Skills and Experience Required

  • Ideal but not essential to have relevant information technology qualification
  • Intermediate level Knowledge of Windows/LAN environments.
  • Basic/Intermediate knowledge of at least one Unix/Linux-Like operating system.
  • Understanding WAN/LAN and remote communications issues.

Responsibilities will include:

  • Resolution and Response of customer requests
  • Triage and escalation of more complex issues as required.
  • General operational activities, e.g. backup verifications, Customer DR testing
  • Documentation.
  • Linux Shell Scripting and System Administration.
  • MS Windows Server & VMWare System Administration.
  • You will gain exposure to
  • Various operating systems - Linux & MS Windows Server
  • Oracle, Informix and SQL Server databases
  • Network and communications

About You

  • You will possess a strong work ethic
  • Ability to demonstrate your relevant business and functional experience
  • Ability to influence internal and external stakeholders
  • Able to demonstrate strong commercial understanding
  • Excellent attention to detail
  • Passionate about customer service and delivery excellence

In Return you will

  • Earn an attractive salary, commensurate with your experience plus a range of employee benefits
  • Work in a modern, dynamic and friendly team environment
  • Enjoy the support of peers and your management team

Please include a letter of application demonstrating your experience in the scope above as well as your CV.

Apply
Please email your resume with cover letter to employment@pronto.net

Please Note
Pronto Software does not use external recruitment services.