By putting the needs of your customers first, the fully integrated Pronto Xi Sales and Marketing modules support your initiatives towards an Omni-Channel ecosystem.
Analyze customer and prospect needs, identify the customers that require the most attention and recognize the business processes that deliver superior customer service and promote repeat business. Make it easy for customers to complete online transactions. Extend the customer experience to after-sales service.
Achieve all of this while reaping the benefits of an integrated solution, eliminating double-handling and enhancing visibility and data integrity.
Pronto Xi CRM (Customer Relationship Management) helps you successfully adopt a customer- focused approach within your business.
A robust customer intelligence tool, Pronto Xi CRM is designed to harness your organisation's repository of data to assist in sales force automation, customer service, support and marketing opportunities.
As customers become more accustomed to interacting with businesses across traditional and digital channels, retailers will need to evolve so their own operational ecosystems meet these expectations. The question for many retailers is not when they will respond and adapt their value chains to support omni-channel retail, but rather how they will approach the challenge.
For an inside look into successful omni-channel strategies and plays for your business, download our retail whitepaper now.